FAQ's

Where do you ship to and from?
We are located in Minnesota and ship all over the United States (including US territories) and internationally.

When can I expect to receive my order?
Our standard  handling processing time is 3-5 business days (even with priority shipping). Please note that this excludes weekends and holidays. 

How can I track my order?
The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update. 

Can I cancel or change my order?
Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. Customer service inquiries are resolved in the order they are received; therefore, we cannot guarantee that order change requests will be accommodated before an order is processed. This includes item swaps, add-ons, and address changes or updates. If an address change and reshipment is requested, customers are responsible for covering the cost of the new shipping label once it has been printed.

What if my order is returned to sender?
In the event that your package is returned to us by USPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax. Return to sender refunds do not include shipping costs, expedited processing. 

What if I'm not happy with my order?

If you are dissatisfied with your order, please send an email to hgglamour@gmail.com with your order number and item(s) name you are dissatisfied with within 7 days of delivery.  Please ship your return with the carrier of your choice to the address  that will be given to you once we have received your Email. Provide us with the tracking number via email once the items have shipped

****HG Glamour Boutique reserves the right to deny unreasonable requests for refund/exchange at our discretion****